Cancellation Policy

Draft for legal review.

Before dispatch

You can cancel any order before it is packed from your account or by contacting us. Prepaid orders are refunded to the original payment method.

After dispatch

Once shipped, an order cannot be cancelled, but you can request a return after delivery under the returns policy.

Made-to-order

Made-to-order pieces can be cancelled free of charge until weaving begins; we will tell you when that happens.